Using SERVQUAL Model to Assess Hospital Information System Service Quality
نویسندگان
چکیده
منابع مشابه
Measuring Information System Service Quality: SERVQUAL from the Other Side
Asal usul SERVQUAL Instrumen ini awalnya dibangun oleh para peneliti di bidang pemasaran untuk mengukur kualitas pelayanan secara umum, karena pada saat itu kualitas pelayanan menjadi salah satu fokus ayng sering dibahas dalam pemasaran. Instrumen ini diperkenalkan oleh Zeithaml, Parasuraman & Berry dalam buku mereka yang berjudul Delivering Quality Service; Balancing Customer Perceptions and E...
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ژورنال
عنوان ژورنال: Hormozgan Medical Journal
سال: 2019
ISSN: 2423-3528,2423-3536
DOI: 10.5812/hmj.86977